Contact
One inbox, answered by the person who wrote the code. There is no ticket system and no chatbot.
Expected first response: within 48 hours. This is a target, not a guarantee — replies may take longer at weekends and over public holidays.
What to include
To get a useful answer on the first reply, include whichever of these apply:
- Your Paddle order reference, if you have already bought.
- Your GitHub username, if you are waiting on a repository invitation.
- The exact error message, and what you ran to get it.
- Your Node version, package manager and operating system, for setup problems.
Before you buy
Pre-sales questions are welcome, and asking one costs you nothing. If you are unsure whether Templ8 fits what you are building, send the details and you will get a straight answer — including “no” if the honest answer is no.
What support covers
Support covers setup, bugs in Templ8 as delivered, and questions about how the code works. It does not cover building your product for you, debugging code you have changed, or third-party services. The full scope is in the terms.
Billing and invoices
Paddle.com Market Ltd is the merchant of record. For invoice corrections, VAT numbers and payment queries, reply to the receipt Paddle sent you — Paddle can resolve those faster than we can. For refunds, see the refunds page.
Postal address
Mahfoudh Arous
Chlef, Algeria